Paperless billing FAQ

What do “paperless statements” and “paperless billing” mean?

Statements are sent electronically through MyChart instead of through the mail.

Am I required to have a MyChart account to go paperless?

Yes. You can sign up for a free MyChart account.

Sign Up

What if I want to continue receiving paper statements?

Resuming paper statements is easy. Once enrolled in MyChart, tap on "Menu," then "Billing Summary." You can also opt-out by calling (541) 789-4111, Monday through Friday, 8:30 a.m. to 4:30 p.m.

Where can I view my paperless statement online?

All statements will be available in your MyChart account under "Billing Summary."

How will I know when my statement arrives?

MyChart will send you an email and notification through the app. You can update your notification settings in MyChart by:
•  Selecting the Communication Preferences section from within the Menu options.
•  Select Communication Preferences.
•  Select the Billing dropdown “advanced settings” to view notification options for statements.

What if I try paperless statements and don’t like it? Can I return to paper statements?

Yes. You can update your preferences in the "Billing Summary" section of MyChart, or call (541) 789-4111, Monday through Friday, 8:30 a.m. to 4:30 p.m.

I have both hospital and physician bills. Will both be transitioned to paperless statements?

Yes, if you are the guarantor* (the person responsible for payment) of a MyChart account, both hospital and physician bills will be paperless. Exceptions are bills from independent providers, such as anesthesiologists and radiologists, that do not bill through Asante.

What happens if I don’t see my statement in MyChart and miss a payment?

Asante will reach out to account holders with outstanding balances to ensure you receive your bill.

Who can I call to opt out of paperless billing?

An Asante representative is happy to help. Call (541) 789-4111, Monday through Friday, 8:30 a.m. to 4:30 p.m.

My family members have accounts, but I am responsible for their bills. Who will receive their statements?

If your child is under 18 and you are listed as the child’s guarantor*, the statement will go to you. Anyone 18 or older will receive their statements directly unless you are their guarantor or power of attorney.

What are my payment options?

• Credit/debit card: In your MyChart account or by phone at (541) 789-4111, Monday through Friday, 8:30 a.m. to 4:30 p.m. 
• Check: Mail your payment along with the slip attached to your statement to: 
  
  Asante Patient Financial Services 
  PO Box 748968 
  Los Angeles, CA 90074-8968 

Who can I call for questions about my bill?

Call (541) 789-4111, option 2, Monday through Friday, 8:30 a.m. to 4:30 p.m. 

I don’t remember opting into paperless billing. Why am I getting paperless bills now?

Asante is transitioning all patients to paperless billing. If you prefer paper statements, you can log into MyChart and change your preference to paper statements in the “Billing Summary” section.

How long will my paperless statement be available in MyChart?

MyChart keeps up to 18 statements for 550 days.

Why am I still receiving a paper statement?

If we have not received payment after several electronic statements have been sent, we will send you a paper statement in the mail.

I need a paper statement but want to stay enrolled in paperless billing. How can I request a paper statement in the mail?

You can call (541) 789-4111, Monday through Friday, 8:30 a.m. to 4:30 p.m.

Will I still be required to pay for my visit at time of service?

Yes, you are expected to pay for your visit and any outstanding balances at the time of service.

*Guarantor is the person or entity responsible for paying the balance of an account.